Privacy Policy

Last updated: 16 October 2025

1. Introduction

Welcome to The SEN Advocate. We are committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding your data when you use our website and services.

2. Information We Collect

We may collect and process the following data about you:

  • Information you give us: This includes information you provide by filling in the contact form on our site, such as your name, email address, and the content of your message.
  • Sensitive Personal Data: Due to the nature of our services, you may provide us with sensitive information relating to a child's health, educational needs, or disability. We treat this information with the highest level of care and confidentiality.
  • Usage Data: We may collect non-personal information about how you access and use our website, such as your IP address, browser type, and the pages you visit. This helps us improve our website and services.

3. How We Use Your Information

We use the information we collect in the following ways:

  • To respond to your enquiries and provide you with the information and services you request from us.
  • To fulfil our obligations arising from any contracts entered into between you and us.
  • To ensure the security and integrity of our website.

4. Lawful Basis for Processing

Under UK General Data Protection Regulation (UK GDPR), our lawful basis for processing your personal data is typically one of the following:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., by submitting our contact form).
  • Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We will only share sensitive information with third parties (such as educational professionals or local authorities) with your explicit consent and as necessary to provide our advocacy services.

6. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

To exercise any of these rights, please contact us at kate@thesenadvocate.co.uk.

7. Cookies

Our website may use "cookies" to enhance user experience. Cookies are small files placed on your device. You can set your web browser to refuse cookies or to alert you when cookies are being sent.

8. Links to Other Websites

Our website contains links to other websites (such as in our Resources section). This privacy policy only applies to our website, so when you link to other websites, you should read their own privacy policies.

9. Changes to Our Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page. We encourage you to frequently check this page for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us via our contact page or by emailing kate@thesenadvocate.co.uk.